Privacy Policy

Effective Date: February 1, 2025

Last Updated: March 1, 2025

Resilience Glass, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect the following types of personal information when you interact with our website, services, or contact us:

• Personal Identifiable Information (PII): Name, phone number, email, address
• Payment Information: Processed securely through third-party payment providers (we do not store credit card details)
• Website Usage Data: IP address, browser type, and device information (collected via cookies & analytics tools)
• Communication Data: Messages sent via website forms, email, or SMS

2. How We Use Your Information

We use your information to:

✅ Schedule appointments and provide glass services

✅ Respond to inquiries and customer support requests

✅ Send appointment reminders, invoices, and service updates

✅ Improve our website and marketing efforts

✅ Comply with legal and regulatory requirements

3. SMS & Email Marketing Consent

By opting in, you agree to receive promotional messages from Resilience Glass, LLC.

• Opt-Out Anytime: Reply STOP to text messages or Unsubscribe from emails.
• Third-Party Sharing: We do not sell or share your personal data with third parties for marketing purposes.

4. Cookies & Website Tracking

Our website uses cookies to enhance user experience and track site analytics.

• Essential Cookies: Required for website functionality
• Performance & Analytics Cookies: Help improve website content and usability
• Ad Targeting Cookies: Used for personalized ads (Google, Facebook, etc.)

🔹 How to Manage Cookies: You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no online transmission is 100% secure, so we encourage customers to avoid sharing sensitive payment details via email.

6. Third-Party Services

Our website may link to third-party services (e.g., Google Reviews, Yelp). Each has its own privacy policies, and we are not responsible for their data practices.

7. Customer Reviews & Photos

If you submit a review, testimonial, or photos of our work, you grant us permission to use them on our website, social media, and marketing materials. You may request removal at any time.

8. Your Rights & Choices

Under California Consumer Privacy Act (CCPA), you may:

✅ Request access to your data

✅ Request deletion of your personal information

✅ Opt-out of data collection and marketing

📩 To exercise these rights, email us at [email protected]

9. Changes to This Privacy Policy

We may update this policy periodically. Last updated date will reflect any modifications. Continued use of our services implies acceptance of any changes.

10. Contact Information

For any privacy-related concerns, reach out to: