Privacy Policy

Effective Date: February 1, 2025

Last Updated: March 1, 2025

Resilience Glass, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. Not only does this Glass Repair Privacy Policy outline how we handle your information, but it also explains your rights regarding window, mirror, and shower door services. Furthermore, we maintain complete transparency about data practices.

1. Information We Collect

When you interact with us, typically we collect:

• Personal Identifiable Information (PII): Name, phone number, email, address

• Payment Information: Processed securely through third parties (we never store card details)

• Website Usage Data: IP address, browser type, device info (via cookies & analytics)

• Communication Data: Messages from forms, email, or SMS

Specifically, cookies help enhance your browsing experience while protecting your privacy.

2. How We Use Your Information

Primarily, your data helps us:
✅ Schedule glass service appointments efficiently
✅ Moreover, respond promptly to inquiries and support requests
✅ Additionally, send important reminders and service updates
✅ Improve website functionality and marketing strategies
✅ Lastly, comply with all legal obligations

In essence, we use information solely to enhance your experience.

3. SMS & Email Marketing Consent

By opting in, you consent to promotional messages. However, you retain full control because you can:

• Immediately opt out by replying STOP to texts

• Alternatively, unsubscribe from emails at any time

• Most importantly, we never sell or share data with marketers

4. Cookies & Website Tracking

Generally speaking, we use cookies for:

• Critical website functions

• Performance monitoring and analytics

• Relevant ad personalization

That said, you may disable cookies, although some features may not work properly afterward.

5. Data Security

While we implement robust protections, it’s important to note that no digital system is completely secure. Therefore, we strongly advise against emailing sensitive payment details.

6. Third-Party Services

Occasionally, we link to external services like Google Reviews. Nevertheless, remember their policies govern those interactions, not ours.

7. Customer Reviews & Photos

Should you choose to submit reviews or photos, by default you permit their use in marketing. That being said, removal requests are always honored.

8. Your Rights & Choices (CCPA)

Under CCPA, you can:
✅ Either access or delete personal data
✅ Or opt out of data collection entirely

📩 To initiate these requests, simply email us.

9. Glass Repair Privacy Policy Updates

Periodically, we may revise this policy. Consequently, the “Last Updated” date will change. By continuing service use, you thereby accept all modifications.

10. Contact Information

For any privacy-related concerns, reach out to: